No. of :

No. of Shares:

Currently viewed by: Marcus Rosit

SSS-La Union improves transactions through digitalization

SAN FERNANDO CITY, La Union – The Social Security System (SSS)-La Union branch has embraced digitalization by launching its digital branch to improve transactions to its over 100,000 members, pensioners, and employers who are living and doing business in the province.

In his message, SSS-La Union branch head Francisco Pentecostes reiterated that the SSS vows to continue providing quality and excellent service to its active members through a more convenient and updated facility. 


“’Yong digital transformation ng SSS, ini-start na natin dito sa La Union branch wherein ang mga members ay pwede ng makapagtransact ng kanilang business, ng kanilang mga transaction sa SSS kahit na nasa bahay sila, provided they are registered with the SSS,”  SSS La Union branch head Pentecostes said.


The SSS-La Union digital branch boosts three sections: the E-Center, the Mobile App Learning Center, and the Customer Care Center.


SSS-La Union branch head Francisco Pentecostes says the SSS embraced digitalization as a giant step towards improving the transaction of the members and pensioners with its various offices established in strategic areas around La Union. (RMN Photo)

The E-Center Section comprises eight available computers that clients can use to generate their Social Security (SS) numbers; and reset My.SSS account password; register disbursement account/s; apply for benefits and loans; update contact information; and request for simple member data change.  


“At kung ang mga members ay nahihirapang gumamit ng computers, meron tayong learning center kung saan dito sila mismo tuturuan paano gumamit, paano magregister sa online, mag-upload ng mga documents,” Pentecostes said. 


Moreover, regular and household employers may also utilize the computers to verify and update their My.SSS registration status and profiles.


The SSS La Union introduces its digital branch comprising three sections: the E-Center, the Mobile App Learning Center, and the Customer Care Center. (RMN Photo)

Other transactions that still require face-to-face processing include the receipt of retirement benefit applications for members with dependents; receipt of death benefit applications from secondary, designated and legal heirs; submission of additional documents requested by the branch in support of benefit claim application; correction of overpayment; posting of SSS payments; manual verification; cancellation of SS numbers; annual confirmation of pensioners (ACOP) compliance; receipt of pensioner’s data change request, pension loan application and other concerns involving SSS online channels are being referred to the Customer Care Center.

One of the active members of SSS La Union Branch utilizes the new facility provided by SSS for quick transaction. (RMN Photo)

Members and pensioners are urged to register with the SSS online platform for easier transactions of business with the agency and immediate availing of the benefits as the implementation of the digitalization program is part of the overall plan to maximize the potential of information and communication technology to improve its services. (JCR/AMB/KCJR, PIA La Union)

About the Author

Kathlene Joyce Ramones

Writer

Region 1

Feedback / Comment

Get in touch