QUEZON CITY (PIA) -- Chairperson Nograles noted in a statement that the Civil Service Commission’s (CSC) Contact Center ng Bayan (CCB) has received and acted on more than one million concerns of the Filipino people on government frontline services.

This public feedback facility was established in 2012 through the joint initiatives of the CSC and the Department of Information and Communications Technology (formerly National Computer Center).

This project also played a major role in supporting the call for government agencies to remain responsive as the country cautiously emerges from the COVID-19 pandemic.

“In its 10 years of existence, the CCB has served as a bridge between customers and the government. Data generated by the facility has been credited by government agencies as basis for improving the quality of service delivery,” the CSC chief said.

He cited the SSS as an example. “For instance, the SSS, due to its inclusion in the list of most complained government agencies, pushed for digitalization and the process of acquiring new digital infrastructure for the improvement of its services to its members and pensioners,” the CSC chief said.

The CSC added that in former President Rodrigo Duterte’s Final Report to the People (2016-2021), the CCB was cited as one of the mechanisms through which the government has effectively responded to public concerns.

According to the report: “The ARTA and Civil Service Commission (CSC) has also worked hand-in-hand to resolve issues raised by Juan and Juana dela Cruz regarding the lousy accommodation of public requests and delays in government transactions through the CCB. This allowed both agencies to break bottlenecks in bureaucratic processes and go after incompetent public officers who make our people undergo needless waiting and its resultant stress.”

The 10th anniversary celebration of the establishment of the CCB is part of the activities lined up for the 122nd Philippine Civil Service Anniversary in September. Dubbed Isang Dekada ng Paglilingkod, the event will highlight the CCB’s milestones and contributions to citizen engagement, feedback management, and service delivery improvement.

For more information, contact the CCB through the CSC official Facebook Page at www.facebook.com/civilservicegovph, email@contactcenterngbayan.gov.ph, and SMS 0908-8816565. (CSC / PIA-NCR)