QUEZON CITY, (PIA) – Malabon City local government unit has embarked on centralizing local government communication through the text messaging platform ‘Let’s Connect TXTMJS.’
The platform integrates all the communication channels of the city government and its departments into one centralized system which enables the citizens to connect with the local government in a more efficient way.
The initiative spearheaded by the Malabon Disaster Risk Reduction and Management Office (MDRRMO) aims to expedite the information flow and disseminate important public announcements, advisories, and news reports through a text blast service.
It also serves as a feedback mechanism for citizens who wish to give their comments and suggestions to the various projects and services offered by the local government.
Citizens who wish to communicate with the departments under the Malabon City government are requested to follow the message template as follows:
TXTMJS <space> keyword <space> your message and send it to 225687 or through 09176TXTMJS (09176898657)
Meanwhile, the following keywords are provided for a coordinated communication:
MDRRMO - Malabon Disaster Risk Reduction Management Office (for emergency concerns)
MCAT - Mayor Complaint and Action Team (for direct administrative concerns)
TRAFFIC - Public Safety and Traffic Management Office (for traffic concerns)
HEALTH - City Health Office (for health and sanitation concerns)
POLICE - Malabon City Police Station (for police and other security concerns)
FIRE - Bureau of Fire Protection Malabon (for fire alerts and related concerns)
CSWDD - City Social Welfare and Development Department (for concerns related to social services)
ENGR - City Engineering Department (for concerns related to public works)
CENRO - City Environment and Natural Resources Office (for environmental concerns)
BPLO - Business Permit and License Office (for concerns related to business registration and other important processes)
In case that the department of concern is not included in the list of prescribed keywords, senders are instructed to specify the name of the department they want to reach.
As of February 23, a day after the system began operations, the city government reported a total of 8 messages received from constituents. Of which, 50% has already been endorsed to concerned departments, particularly the CSWDD, PSTMO, CENRO, and the City Engineering Department, while the processing of the other 25% is ongoing. The remaining 25%, however, has been marked resolved.
In terms of the type of report received, 50% of the messages were composed of inquiries ranging from the details of the Malabon Ahon Blue Card, busted street lights, parking, and salary of permanent employees. (PIA-NCR).
