City Savings Bank, Inc. (CitySavings) continues to create innovative solutions for customers amidst the COVID-19 pandemic.
The Bank focuses on addressing the urgent need of customers for financial services through its relevant products and digital channels.
“CitySavings has always been very customer-centric and I believe that customer-centricity is essential as one digitally transforms. This is vital in realizing CitySavings’ vision to be the leading mass market bank in the Philippines,” said Lorenzo Ocampo, president and CEO of City Savings Bank.
CitySavings started the rollout of its own Visa Debit Card last year as a safer and more convenient channel to transact online.
To date, more than 75,000 of the Bank’s clients have switched to the new Visa Debit card. All savings account holders are expected to be fully re-carded by October 2021.
Talk to Maria, CitySavings’ official chatbot provides a quick and easy way for new clients to apply for a loan online from the comfort of their own home.
Maria, who acts like a 24/7 sales associate, has the ability to provide information on product and service-related inquiries, bank advisories as well as ATM and branch locations.
The Bank also recognizes the huge demand for motorcycle loans needed for socially distanced, convenient, and affordable transportation.
It recently launched its 0% interest installment product for education and medical frontliners which allows them to avail of pre-loved motorcycle units at zero interest payable in 12, 18, and 24 months.
