With the goal of promoting the best and positive about Filipino hospitality, the Department of Tourism-Cordillera introduced  the Filipino Brand of Service Excellence (FBSE) to   tourism frontliners in historic Kiangan town in Ifugao.  

Eighty-seven frontliners from the  National Museum of the Philippines-Cordillera, Tricycle Operators and Drivers Association, Homestay Staff, the Local Government Unit,  Philippine National Police, Bureau of Fire Protection  and Philippine Veterans Affairs Office participated in the seminar-workshop recently  held at  the Kiangan War Memorial Shrine.

This seminar-workshop aimed to equip tourism frontliners with the skills to uphold the unique brand of service excellence associated with Filipino hospitality. This excellence is grounded in seven core values: Maka-Diyos, Makatao, Maka-kalikasan, Makabansa, Masayahin, May Bayanihan, and May Pag-asa.

he also highlighted the benefits of complaints as they offer valuable insights for service improvement. She introduced the HEART method for handling complaints: Hear, Empathize, Apologize, Resolve, and Thank.

 “We have to bring out what is best among the Filipino people, the positivity, the uniqueness, and the core values that Filipinos should stick to, that will be our identity,” Rosales said.

The FBSE is one of the flagship training programs of the DOT envisioned to provide all front liners in the tourism and hospitality industry with a benchmark on how to render excellent service to tourists the Filipino way and make it our “brand”. (JdP/FBR-PIA CAR. Ifugao)