Digitalization in CSC
CSC has already implemented several digital systems to enhance its services, including the External Civil Service Verification System (eCSEVS). This system allows Human Resource Management Officers (HRMOs) to access and verify the eligibility information of applicants before issuing appointments.
Nograles explained, "With this system, eligible individuals who have passed our civil service exams can access their eligibility information using the system."
Another innovative initiative is the Online Appointment Processing System (OAPS), which is set to revolutionize appointment processing. The fully automated system will eliminate the need for HRMOs to submit voluminous appointments and supporting documents physically to the CSC.
"Last month, we already pilot tested the Online Appointment Processing System (OAPS), and we in the CSC are envisioning a fully automated appointment processing system where HRMO will no longer submit voluminous appointments and supporting documents to the CSC," Nograles said.
For Region 10, the CSC plans to pilot-test OAPS in Camiguin to assess its effectiveness and make necessary adjustments before nationwide implementation. With the island's location, Nograles said Camiguin is a good area for testing to make sure that even remote areas could be served effectively.
Additionally, the CSC is launching an online learning management system to provide government workers with the opportunity to take courses online, increasing accessibility and convenience.
For addressing complaints related to government agencies, Nograles mentioned the Contact Center ng Bayan, which boasts an impressive 99% resolution rate. He affirmed that all complaints received by the Contact Center ng Bayan are referred to the appropriate agency and followed up until they are resolved.
Taking note of the lectures during the leadership development program, Elson Jamero of the Department of Education (DepEd) Camiguin Division said the initiative made by the Civil Service Commission Region 10 and different national government agencies will have a great impact on the national government and local government units. It will reduce the the waiting time for clients, specifically the taxpayers, seeking services from government departments and agencies.
The 2023 Digital Transformation Leadership Development Program is part of the 123rd Philippine Civil Service Anniversary celebration organized by CSC-10. The program underscored the commitment of the Civil Service Commission to modernize and streamline government services through digital transformation. (RTP/PIA-10)
